Rise & Recharge Massage

Cancellation Policy

Late Arrivals I value punctuality as it ensures that I can provide you with the best service possible. For massages: If you arrive late for your appointment, I may need to shorten your service to avoid inconveniencing clients with subsequent appointments. If I am running behind, I will give you the full allotted time as long as it does not disturb your schedule for the day. If your schedule would be disturbed due to a delay on my end, your session would be pro-rated for the amount of time you do receive. For skin treatments: Please make every effort to arrive on time. Arriving 10 minutes or more past your appointment time may not allow sufficient time to perform your service safely and effectively. Arriving late may lead to the loss of your session if there are other appointments scheduled immediately after you. If I have time to accommodate the later arrival, I will do my best to do so, but I cannot guarantee that I will have the time. Cancellation Policy I understand that life can be unpredictable, and sometimes, you may need to cancel or reschedule your appointment. I value your time and mine. To ensure smooth operation and fairness to all guests, I have established the following cancellation policy: Appointment Cancellation If you need to cancel or reschedule your appointment, to avoid paying a late cancellation fee, please provide notice before 8 pm on the day prior to your service appointment. This allows me to adjust my schedule and accommodate other clients who may be on the waitlist. Late Cancellations & No Shows Cancellations made on the day of your appointment will be considered late cancellations. If you fail to show up for your appointment without prior notice, it will be considered a no-show. I understand that emergencies can happen, and will be handled on a case-by-case basis. Late cancellations or no-shows will result in a charge to the card on file of 100% of the price of the session.